User Support Technician

2 mins read

Job Posting: User Support Technician
Employer: Glocal Trading Company Ltd

Position Overview:
Glocal Trading Company Ltd is currently seeking a User Support Technician in Brampton, ON. This is a full-time permanent position with a salary of $29.00 per hour. The work hours are 40 hours per week, and the position requires day shifts. The start date for this position is as soon as possible.

Location:
Brampton, ON

Salary:
$29.00 per hour
40 hours per week

Terms of Employment:

  • Permanent employment
  • Full-time position
  • Day shifts

Qualifications:

  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 2 years to less than 3 years

Responsibilities:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Work Conditions and Physical Capabilities:

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colors
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Personal Suitability:

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

Employment Groups:
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Older workers, Visible minorities, Youth

Who Can Apply:
The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

How to Apply:
Interested candidates can apply for this position by email:

  • Email: glocaltradingcompany@gmail.com

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